The proper customer support separates the good hosting companies to great hosting companies. Customers want to become faithful customers and they don’t want to switch from one host to another. Only a dedicated team can make all this difference when it comes to customer satisfaction.
Rock Solid Servers and Unparalleled Customer Support is the key to success in the service industry.
Customers choose the web hosting providers that have a reputation for reliable servers and impassioned best quality customer support. And that’s what we exactly deliver. Over several years SNWN Tech Solution is the web service industries hot favorite provider for Customized Hosting and scalable support services and 100% white labeled outsourced Tech Support. Our ideal clients include web hosts, web designers, and digital marketers, outsource supports, data centers, infrastructure management, and last but not the least Server Management Services.
Your client satisfaction is our Goal and we manage whole process accordingly by our certified Engineer's team. Issue regulation, 99% Server up-time, excellent English are main keys of client Satisfaction and we have more 5+ year experience on more than 30+ Web-hosting projects.
We are here in the industry to provide unparalleled outsourced technical support solutions to web hosting corporations. IT Technical Support Outsourcing at its best!
Outsource technical support services from SNWN Tech Solution can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions.
We offer 24*7 outsource support to all types of hosting services around the globe via slack chats, tickets, phones, Skype and even social media in order to grow your business
Affordable Web Hosting Support Services with the finest quality!
Involves a user support team that receives queries/tickets in your preferred way – by phone/video calls, slack chats, and social networks, via skype, email, using specific web forms. Our dedicated helpdesk desk team registers & prioritizes the queries, collects the comprehensive description of the issues you faced, & either directly solves simple or passes them to the next level of experts support.
Involves a more in-depth technical support level than Tier I as the technicians are more experienced and knowledgeable on a particular product or service. It Involves a trained certified technical expert’s team that deals with system troubleshooting, monitor’s key performance indicators of the servers as well as takes care of configuration issues, software installations, and routine maintenance.
Involves a team of engineers with deep understanding of the technologies and platform used in your application. With access to the application’s server side, the team fixes more complex issues – previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration as well as server and network repairs.
Let us take care of your Applications & Customers!
| Choose Your Plan | L1 TECH | L2 TECH | L3 TECH | Team Manager |
|---|---|---|---|---|
| Prize for a Month | ||||
| Fully Dedicated Team | 500 $ | 1000 $ | 1500 $ | 2000 $ |
| Semi Dedicated Team | 350 $ | 700 $ | 1050 $ | 1400 $ |
| Support | ||||
| Team Coverage (Min 4 Techs) | 24/7 | 24/7 | 24/7 | 24/7 |
| Helpdesk Support | ||||
| L1 Support | ||||
| L2 Support | ||||
| L3 Support | ||||
| Server Monitoring | ||||
| Escalations | ||||
| Number Of Tickets | Unlimited | Unlimited | Unlimited | Unlimited |
| Number Of Domains Per Server | Unlimited | Unlimited | Unlimited | Unlimited |
| Number Of Servers | Unlimited | Unlimited | Unlimited | Unlimited |
| Average Response Time | 10 Min | 10 Min | 10 Min | 10 Min |
| Average Resolution Time | 3 Hours* | 3 Hours* | 3 Hours* | 3 Hours* |
| Complete Infrastructure Management | ||||
| White Label Support | ||||
| Certified Engineers | ||||
| Sales Support | ||||
| Billing Support | ||||
| Free Setup | ||||
| Technical | ||||
| Server Administration | ||||
| Cloud Administration | ||||
| Virtualization Administration | ||||
| Control Panel Administration | ||||
| Server Setup | ||||
| Server Update | ||||
| Server Hardening | ||||
| Server Optimization | ||||
| Server Migration | ||||
| Security Audit | ||||
| Data Center Escalation | ||||
| Shell/Bash Scripting | ||||
| Automation | ||||
| Devops | ||||
| Research & Development | ||||
| Enterprise Features | ||||
| Exclusive NOC Team | ||||
| Exclusive SLA Team | ||||
| Exclusive QA Team | ||||
| Privilege Club Features | ||||
| Dedicated Phone Line | ||||
| Dedicated Skype Room | ||||
| Expect An Expert Call | ||||
| Chat Support | ||||
| Phone Support |
We have a strong help desk monitoring solution in place that checks your helpdesk every 5 minutes for brand new requests. If new support requests are pending our experienced tech-engineers are sent to start the support process.
Adding live chat support services is a good way to reduce phone support and it conjointly will increase sales. Typically, guests to your website have queries Live chat will increase pre-sales communication and also the chance of receiving new signups.
Phone support provides that “human touch” to your support services. Our certified team of experts will build that difference for you! We help you in customizing your phone system so that all of your support calls are routed to our support team.
Our highly trained support engineers staff monitor the system for 24*7*365 days a year to ensure a quick response to service related issues. If the device is offline we contact your data center to request a reboot behalf of you.
SNWN Tech Solution’s 24*7 professional outsourced web hosting support team is one of the best server management companies with unparalleled quality which lets you produce the supreme customer services and server management.
Innovation is the key in order to succeed as an online service provider. You would like to perpetually revise your features and market your services higher than your competitors. But, how will you do that if you are constantly firefighting client and server issues?
That is where a competent support team will create a giant distinction. An experienced team of certified experts can provide that customer satisfaction, and maintain your servers so that you can invest some time in building your company than running it.
SNWN Tech Solution is in the business of providing exceptional outsourced technical support for Web Hosts, web designers and different online service providers. We facilitate businesses outperform and outshine the big players in the trade by creating their servers super stable, services blazing quick, and client support refresh fully friendly & economical.
Our AWS Certified Specialists will assist your with any AWS connected tasks.
We will install any freelance 3rd party applications. Create your server distinctive & productive!
Including initial server setup tasks. Our techs can design, Setup & secure your new server.
We implement all safety features on your server to protect you from hack & other security issues.
We help you transfer you’re Domains, DB, Mails & everything between different Servers or Panels.
We will enhance your web site speed by decreasing server load & additional stability & reliability!
cPanel
CloudLinux
EasyEngine
Web Centos Panel
Direct Admin
Vesta
Plesk
ZPanel
Webmin
Ajenti
Froxlor
ISPConfig
