An outstanding application with the most versatile interface can at times be very complicated for the first time users. This can cause a low usage of the application which in turn leads to loss of a potential client. This can be avoided by using dedicated application support team, who ensure to resolve all the queries and hence retaining the clients who have been confused in the past. Our support delivers the finest support to the most complex applications and infrastructures.
Application support plays a leading role in coordinating and managing the troubleshooting issues in the software solutions within the organization. We at SNWN Tech Solution are here to take care of all your server related tasks. Our certified techs have deep expertise in Jenkins, GIT, Docker, Kubernetes, CHEF DevOps and managing your various department like sales, support etc. behalf of you. We deliver the best engineering solutions to keep your services fast, stable & secure from any disaster.
Application support services from SNWN Tech Solution can help you prevent and resolve issues quickly. Our integrated, 365x24x7 software services are backed by SNWN’s product expertise, global support infrastructure, hundred's of highly skilled, trained employees worldwide. We have immensely skilled, trained staff of our employees paid to provide unmatched application support.
We not only keep track of your all documentations, applications but also wisely monitor your applications behavior.
Your client satisfaction is our goal and we manage whole process accordingly by our certified engineer's team. Issue regulation, 99% server up-time, excellent english are main keys of client satisfaction and we have more 5+ year experience on more than 10+ application projects.
Let us take care of your Applications & Customers!
| Choose Your Plan | L1 TECH | L2 TECH | L3 TECH | Team Manager |
|---|---|---|---|---|
| Prize for a Month | ||||
| Fully Dedicated Team | 500 $ | 1000 $ | 1500 $ | 2000 $ |
| Semi Dedicated Team | 350 $ | 700 $ | 1050 $ | 1400 $ |
| Support | ||||
| Team Coverage (Min 4 Techs) | 24/7 | 24/7 | 24/7 | 24/7 |
| Helpdesk Support | ||||
| L1 Support | ||||
| L2 Support | ||||
| L3 Support | ||||
| Server Monitoring | ||||
| Escalations | ||||
| Number Of Tickets | Unlimited | Unlimited | Unlimited | Unlimited |
| Number Of Domains Per Server | Unlimited | Unlimited | Unlimited | Unlimited |
| Number Of Servers | Unlimited | Unlimited | Unlimited | Unlimited |
| Average Response Time | 10 Min | 10 Min | 10 Min | 10 Min |
| Average Resolution Time | 3 Hours* | 3 Hours* | 3 Hours* | 3 Hours* |
| Complete Infrastructure Management | ||||
| White Label Support | ||||
| Certified Engineers | ||||
| Sales Support | ||||
| Billing Support | ||||
| Free Setup | ||||
| Technical | ||||
| Server Administration | ||||
| Cloud Administration | ||||
| Virtualization Administration | ||||
| Control Panel Administration | ||||
| Server Setup | ||||
| Server Update | ||||
| Server Hardening | ||||
| Server Optimization | ||||
| Server Migration | ||||
| Security Audit | ||||
| Data Center Escalation | ||||
| Shell/Bash Scripting | ||||
| Automation | ||||
| Devops | ||||
| Research & Development | ||||
| Enterprise Features | ||||
| Exclusive NOC Team | ||||
| Exclusive SLA Team | ||||
| Exclusive QA Team | ||||
| Privilege Club Features | ||||
| Dedicated Phone Line | ||||
| Dedicated Skype Room | ||||
| Expect An Expert Call | ||||
| Chat Support | ||||
| Phone Support |
SNWN Tech Solution maintains the following multi-tier support that can be flexibly adjusted to your specific needs!
Involves a user support team that receives queries/tickets in your preferred way – by phone/video calls, slack chats, and social networks, via skype, email, using specific web forms. Our dedicated helpdesk desk team registers & prioritizes the queries, collects the comprehensive description of the issues you faced, & either directly solves simple or passes them to the next level of experts support.
Involves a more in-depth technical support level than Tier I as the technicians are more experienced and knowledgeable on a particular product or service. It Involves a trained certified technical expert’s team that deals with system troubleshooting, monitor’s key performance indicators of the servers as well as takes care of configuration issues, software installations, and routine maintenance.
Involves a team of engineers with deep understanding of the technologies and platform used in your application. With access to the application’s server side, the team fixes more complex issues – previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration as well as server and network repairs.
